At Kuberan Trading, we strive to provide our users with a smooth and satisfactory experience when purchasing service spares. However, we recognize that situations may arise where a cancellation or refund is necessary. This policy outlines our guidelines for cancellations and refunds.
Cancellation Policy:
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Order Cancellations: Users can cancel their orders for spare parts or services before the dispatch or execution process begins. Once the dispatch or service execution has started, orders cannot be canceled.
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Service Cancellations: If a service provider cancels the service for any reason, users will be notified promptly, and any payments made will be refunded in full.
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Refunds for Canceled Orders: Refunds for canceled orders will be processed within 3 business days from the cancellation date. The refund amount will be credited back to the original payment method used for the transaction.
Refund Policy:
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Quality Concerns: If the product or service does not meet the quality standards or specifications as agreed upon, users can request a refund within 3 days of delivery or service completion. Refunds will be handled on a case-by-case basis.
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Non-Performance: In cases where the service provider fails to deliver the agreed-upon service or product, users may be eligible for a full or partial refund, depending on the circumstances and the agreement between both parties.
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Processing Time: Refunds will be processed within 3 business days from the date of refund request approval. The refund amount will be credited back to the original payment method used for the transaction.
Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please contact us at guberantrading@gmail.com or call us at 9943030005. Our customer support team will be happy to assist you.
Note:
Kuberan Trading reserves the right to update or modify this cancellation and refund policy at any time without prior notice. It is the user's responsibility to review this policy periodically for any changes.
